Why Is My Smart Podium Screen Look Blue
SMART Podium 624 | 624 Pro
Troubleshooting your interactive pen display
Resolving issues with power and video
Refer to the following table for information on resolving issues with power and video.
| Power LED status and fault symptom | Solution |
|---|---|
| The Power LED lights blue but you can't see an image on the display. |
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| The Power LED lights orange after being blue for a time with no video output. |
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| The Power LED is off. |
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Resolving issues with the cordless pen and touch
Refer to the following table for information about resolving issues with the cordless pen and touch interactivity.
Note
The interactive pen display does not support the use of fist or palm gestures for erasing.
| Symptom | Solution |
|---|---|
| The Status LED fails to light when the pen nib comes close to the surface or when you press a pen button. |
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| You can't use the cordless pen to write, erase or move the mouse. |
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| When you write or draw with the cordless pen, you see a pointer instead of digital ink. |
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| The interactive pen display responds to touch but not to writing with a pen. |
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| When you touch or write on the screen, the pointer or digital ink appears in the wrong place. |
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| The interactive pen display doesn't respond to touch or writing with a pen. |
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| Digital ink doesn't appear as you expect. |
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| You can't write or draw in Microsoft Office. |
|
Resolving issues with the image
If you encounter issues with the image on the interactive pen display, refer to the following tables. For additional information about color issues, see the documentation that came with your operating system or applications.
| Symptoms | Solution | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| The interactive pen display shows no image and the Power LED is off. |
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| The interactive pen display shows no image and the Power LED is orange. |
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| The interactive pen display shows a "No Input Signal" message. |
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| The screen flashes multiple times. |
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| Color quality is poor or inaccurate. |
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| When an image appears for a long time without refreshing the screen, an after image remains. |
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| There are lines or snow on the screen or the image is flickering or flashing. |
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| There are bright spots on the screen. |
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| The image isn't clear. There are lines, double images or other distortions. |
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| The image is cut off or shifted to the left or right. |
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| The image doesn't fill the entire screen. |
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| You're experiencing other issues with image quality, or the previous solutions don't resolve the issue. |
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Resolving issues with VGA connections
If you encounter image issues with the interactive pen display with a VGA connection, refer to the following table.
| Symptom | Solution |
|---|---|
| The image ripples or flickers. |
|
| The image isn't clear, and text or other portions of the screen appear blurred. |
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| The image appears shifted to the left or right on the screen. OR The image size isn't correct. |
|
Resolving Mac-specific issues
Mac computers only
If you encounter issues using the interactive pen display with a Mac computer, refer to the following table.
| Symptom | Solution |
|---|---|
| At startup, a message states that SMART Product Drivers failed to load or the interactive pen display preferences aren't created. |
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| Handwriting Recognition doesn't work correctly. |
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You can remove damaged ink preference files from your Mac computer to resolve some issues with handwriting recognition and digital ink.
To remove ink preference files from your Mac computer
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Start your computer in Administration mode.
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Select Apple menu > System Preferences > Ink, and then select to disable handwriting recognition.
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Select Finder > Home > Library > Preferences, and then remove the following files:
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com.apple.ink.framework.plist
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com.apple.ink.inkpad.plist
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com.apple.ink.inkpad.sketch
Note
The files are recreated automatically when you enable handwriting recognition in the next step.
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Select Apple menu > System Preferences > Ink, and then enable handwriting recognition.
Contact Apple Support if the handwriting recognition and digital ink issues persist.
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Source: https://support.smarttech.com/docs/hardware/podiums/podium-sp624/en/troubleshooting/default.cshtml
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